Chloe Popove has been planning her grad night for months, but she says her plans are now ruined after a party bus company called off her pick-up and hasn't refunded her $2,400 payment.

"Everyone thinks about their prom forever, and now it just fell down the hole and there's not a whole lot we can do without any money," Chloe said.

Chloe and 23 of her friends paid to rent a party bus through Gentleman Jim's Limousine Service for their grad next week.

On Monday they received a voice mail message cancelling their arrangement.

"We are sorry to inform you that your vehicle will not be arriving for your event. The limo company is gone and the office is closed," the message said.

Chloe's father, Trevor McDonald, isn't satisfied with how the company's handled the situation.

"I thought the message was very quick. No explanation. No cause. Just ‘Sorry, we're closed. Our business is gone. Don't be expecting a pick-up at your grad party,'" he said.

Gentleman Jim's Limousine Service is a subsidiary of Vancouver Party Bus, a company that closed earlier this month after 16 of its 17 buses were pulled off the road due to safety issues.

An investigation was launched into Vancouver Party Bus after two girls fell out of one of their buses in Langley.

Chloe's family has been trying to get the grad money back, but so far their calls have not been returned.

CTV News tried calling, but no one answered. Reporters also visited the company in Surrey to ask on Chloe's behalf.

Jim Price of Vancouver Party Bus said he's working on it, but declined to comment further.

With a report from CTV British Columbia's Michele Brunoro