British Columbia -
News Sections
News Programs
Frequently Asked Questions
FAQ: Television
Q: On what channels can I find CTV British Columbia?
Channel 9 throughout the Lower Mainland on basic cable and Telus TV. We are also on Bell TV channel 250 standard digital and 806 High Definition. On Shaw Cable System High Definition, we are on channel 210 and Delta Cable System channel 177. On Shaw Direct, we are on channel 321. A complete list by community and channel can be found by clicking on the "How to find us" button on the "About Us" page.
Q: Can I get a transcript and/or a DVD of a newscast?
Transcripts and copies of original CTV British Columbia news stories are available for purchase through the News Library by contacting CTV British Columbia. We do not sell entire newscasts.
Q: Why cancel my favourite show?
There are several reasons: end of the program's relevance; network production cancellation or low viewership.
Q: Why did CTV change the time/day that my favourite program airs?
A change in time or day of when your favourite program airs may be related to a network change, an audience profile adjustment, or a programming conflict with another current CTV show.
Q: How do I obtain copies of programs/episodes that I missed?
CTV does not have the right to redistribute non-CTV owned programming. If you are looking for a copy of a CTV original program such as W5, please forward your request to CTV Archive Sales, 9 Channel Nine Court, Toronto, ON, M1X 4B5 or CTV Archive Sales at 1-800-628-7780.
Q: Will my program/episode be repeated?
From time to time programs and episodes may be repeated. While we understand this may be frustrating for viewers it is important to keep in mind that most prime time series only produce between 22 and 24 episodes per year -- necessitating repeats at some point throughout the season. Repeated episodes also give viewers a chance to catch up on episodes they might have missed. Please check the program list at www.ctvbc.ca or your TV Listings.
Q. Why does the TV Listing not match with what you aired?
We hate when that happens, just as much as you do. The printing deadlines are often several days out and we were unable to make a late programming change to the print media. For your most current CTV program schedule, please check program list at www.ctvbc.ca.
Q: How do I turn off a voice on my television that describes the action shown on the program?
What you are hearing is called Descriptive Video (DV). This service is helps visually impaired viewers better understand what is on their screens, similar to closed captioning for the hearing impaired. Descriptive Video can be turned on or off through your television by adjusting the Secondary Audio Program (SAP). You may have to consult your television manual to access this feature.
Q: When will CTV British Columbia offer news broadcasts in High Definition?
Starting Monday, November 23, 2009 CTV British Columbia becomes the first television station in western Canada to broadcast news in full high definition. The station joins CTV National News and a full complement of CTV programming airing in full HD. From the field to the studio, local news broadcasts in Canada's second-largest market, airing weekdays at 5:30 a.m., 12 p.m., 5 p.m., 6 p.m. and 11:30 p.m. and weekends at 6 p.m. and 11:30 p.m., will all be aired in HD.
Q: How do I alert CTV about reception difficulties?
Email bcengineering@ctv.ca.
Q: Why are you cancelling Canada AM?
Canada AM is not being cancelled! It's still the national morning show and it's still available nationally. Once the new show launches in your market, Canada AM will be available on demand online at canadaam.ctv.ca - you'll be able to watch the whole show there. Or you will be able to watch it live on CTV News Channel. If you don't know where to find CTV News Channel in your market go to www.ctv.ca/newschannel it gives a list of channel numbers across the country.
Q: Will Bev, Marci and Jeff still be on Canada AM?
Yes, the show remains the same and will continue to deliver the biggest national and international stories and features along with our familiar contributors at their regular times.
Q: I've looked at Canada AM's site that site before, but it's not the whole show – it's just interviews.
Actually, you CAN see the whole show there.
Q: Why are you replacing Canada AM – I always liked it?
We're not replacing Canada AM, we're just adding to the stable of choices for our viewers. We are committed to serving our viewers in local markets and CTV Morning Live is going to deliver everything you need to get your day rolling. Give it a chance – we're sure you wont' be disappointed.
Q: What kind of show is this new morning show?
CTV Morning Live will be a combination of breaking news, weather and traffic when and where viewers need it to accommodate their busy lives.
Q: Who is hosting this new morning show? What time is it on?
Veteran broadcaster Aamer Haleem returns to morning television in Vancouver as the co-host of CTV Morning Live alongside CTV's Norma Reid. Haleem hosted VTV Breakfast on what was then known as VTV in 1998, before hosting shows on VH1 in the U.S. and CBC Radio One. Haleem's co-host Norma Reid joined CTV B.C. in 2009 after reporting and anchoring the news at CTV Saskatoon for several years. The energetic, lively format helps viewers start the day right with Marke Driesschen delivering the weather and Ann Luu providing traffic updates. CTV Morning Live will air 5:30 a.m. - 9 a.m. in British Columbia.
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